Frequently asked billing questions:
Q: What happens if I go slightly over one month?
A: Don’t worry about it. We have many carriers that do right around the maximum for their payment plan. If your company grows and you regularly exceed the maximum number of shipments we will call and confirm your updated payment plan before invoicing your company.
Q: How do I get billed?
A: We bill at the end of each month and we only send electronic invoices by email. Payments are typically made by checks. Other arrangements may be made such as direct withdrawal or credit card processing.
Q: What payment options are available?
A: ACELYNK accepts payments by cheque, Visa, MasterCard or directly through online banking with many popular Canadian banks and credit unions.
Q: Can I schedule quarterly or yearly billing?
A: We only offer billing on a monthly basis.
Q: Do I have to pay a setup fee?
A: No. We do not charge a setup fee. You receive free training by phone and free support.
Q: Do I have to pay for upgrades?
A: No. We are continually updating and improving ACELYNK and you receive each upgrade automatically because ACELYNK is SaaS (Software as a service). There is no IT or programming investment on your behalf unless you choose to integrate with us.
Q: What if I have a lot more shipments than the Enterprise Plan?
A: Many large carriers use ACELYNK and regularly have many thousands of shipments each month. Large ACELYNK clients love that their payment plans are not transaction based, are predictable and do not increase. ACELYNK works great for some of the largest carriers in North America.
Call us at 1-877-744-4478 ext. 001 or email us at firstname.lastname@example.org and let’s get started!